The short version
- Everything goes to one address: [email protected].
- General questions — reply within 1–2 business days.
- Complaints — within 14 days; personal data requests — within 30 days.
- Write from your account email so we can find your payments faster.
Support
Email: [email protected]. We reply within 1–2 business days in Ukrainian, Russian or English.
Payments and refunds
Include your account email and the date and amount of the payment. Terms are in the Refund Policy.
Complaints
Send complaints about service quality to [email protected]. We handle them within 14 days.
Personal data
Requests to access, correct or delete data or withdraw consent — to [email protected] from your account address. We reply within 30 calendar days.
Violations and abuse
Reports of copyright infringement, illegal content, API abuse or vulnerabilities — to [email protected]. See the Acceptable Use Policy for what to include.
Provider details
Sole proprietor (FOP) Vitalii Pelin, taxpayer ID (RNOKPP) 3427107290. Website: https://x2tool.com.
Questions about this document?
↑ Back to topWrite to us — we reply within 2 business days. [email protected]