Refund Policy

1. General

1.0. General rule: refunds are made as refunds for services not rendered — for paid but unused service volume (unused days of access or unused data processing volume). Services already rendered are not refundable unless they were rendered improperly through our fault.

1.1. This policy is part of the Terms of Service and applies to Pro and Business subscriptions and credit packs. Free credits (daily and monthly) have no monetary value and are not refundable.

1.2. We deliberately offer terms better than the legal minimum. If the law of your country gives you more rights, those rights apply.

2. The 14-day right of withdrawal

2.1. A consumer may withdraw from a distance contract within 14 days (Article 13(4) of the Law of Ukraine “On Consumer Protection”).

2.2. Paid services start immediately after payment at your request. Under Article 13(5)(1) of that Law, where the service has been provided electronically with your consent before the withdrawal period ends and you were informed of this, the law does not guarantee the right of withdrawal. For EU consumers, similar rules are set by Directive 2011/83/EU, and where a service starts early the consumer pays only for the part provided.

2.3. Regardless of this, we apply sections 3–5: the used part is not refunded, the unused part is.

3. Subscriptions: first payment

• Within 14 days of your first subscription payment, if no subscription credits or paid features have been used — full refund.
• If some subscription credits have been used — we refund in proportion to the unused credits of the period.
• After a refund the subscription ends and unused subscription credits are cancelled.

4. Auto-renewal

4.1. You can cancel auto-renewal at any time in your account; access continues until the end of the paid period and no further charge is made.

4.2. If your subscription renewed and you did not intend it to, write to us within 7 days of the charge. If no subscription credits were used in the new period, we refund the full amount; if some were used, we refund the unused share.

4.3. An annual subscription can also be cancelled later: we then refund the full unused months if the cancellation results from our change of terms or price or from removal of a paid feature (section 14 of the Terms).

5. Credit packs

• A pack with no credits used can be returned within 14 days of purchase — full refund.
• A partly used pack within 14 days — we refund in proportion to the unused credits.
• After 14 days credit packs are not refundable, except in the cases in section 6.

6. Technical failures and our mistakes

6.1. If an operation fails to complete for technical reasons, credits are returned automatically.

6.2. If a result is clearly defective through our fault (e.g. a corrupted file), write to us with the tool name and time of the operation — we will return the credits or money regardless of the periods in this policy.

6.3. If the Service was unavailable for a long time through our fault, we will extend your subscription proportionally or refund that time — your choice.

7. When we may refuse

• If the request arrives after the periods above and there is no error on our side.
• If the complaint concerns an AI result that matches the tool description but not your expectations (see the AI Terms of Use) — in that case we return the credits for a specific operation that clearly failed.
• In cases of obvious abuse: repeated purchases and refunds to obtain services for free.

7.1. Where the contract is terminated for breach of the Acceptable Use Policy, clause 17.3 of the Terms applies.

8. How to request a refund

8.1. Email [email protected] from your account email. Include the date and amount of the payment (or the number from the receipt) and a short reason. We reply within 3 business days.

8.2. Cancelling a subscription in your account is not in itself a refund request — please write to us.

9. Timing and method

9.1. Refunds are made via WayForPay to the same card or account used for payment, in the payment currency, within 7 days of approval. Your bank usually credits the funds within 5–10 business days, depending on the bank.

9.2. Bank fees for currency conversion are outside our control and are not compensated.